Q: How do I measure for our product?
A: Please read the Fitment Guide
. If you have specific questions not answered in the guide, please message me through the shop.
Q: Does the cage come with a ring? Does it come with a lock?
A: No. rings and cages are sold separately, allowing you to mix and match what you order. It does not come with a lock - see the next question on how to get a lock.
Q: Where can I get a lock for the Cherry Keeper?
A: Two options available (in the US)
Cheap: HappyGo Stealth Lock on Amazon
Cheap: TERNENCE Stealth Lock on Amazon
Good: Burg-Wachter ME/2 from Steinlock
Good: Burg-Wachter ME/2 on Amazon
Cheap: HappyGo Stealth Lock on Amazon.ca
Q: What is the difference between the natural finish, processed and premium material in your Cherry Keeper?
A: 3D printing leaves a soft texture on every print, Natural finish is not a print setting I recommend as it is the roughest. Processed is best described as the texture of an egg shell. Premium plastic still has a slight texture, but it's glossier and slipperier, meaning skin will glide across it a little easier. Depending on your personal preference, any of them could need sanding. Some people like the grip, some people want it smooth. Shapeways goes into detail on those questions here:
Q: Can I make the cage or ring smoother in any way?
A: I do recommend giving it a sand if you're sensitive to the roughness or just want it smoother. 10-15 minutes with 600-800 grit wet sandpaper on the ring can make a world of difference.
Q: Is the shipping discrete?
A: Shapeways sends any item you order from them comes in a box that says "Shapeways" - it's about as revealing of its contents as a box labelled "Amazon"
Q:I received the wrong item in my shipment, what do I do?
A: Please double check your order, and if the product that was delivered does not match what you ordered, please get in touch with Shapeways support and let them know that the wrong item was sent to you. Please use the contact link on the support page for wrong items in order
Q: If I place an order, can you make changes to it before you send it to me?
A: No. Shapeways is automated, the design you order is exactly what you will receive. Items do not come from me, or to me to where I can make changes after the order. If you want something different than what you see, message me regarding a customization/different size ring/custom size cage - all of those need to be designed before they can be ordered.
Q: Can you cancel or change my order after I place it?
A: No. Shapeways is who you need to work with if you've placed an order - you may be able to cancel an order if it is not yet in production, but you would have to reach out to them. Please use the contact link on the support page for wrong items in order
Q: There are dimensions on pages, but what I have doesn't match exactly - what's up with that?
A: 3D printing Nylon has some variance in accuracy: ± 0.15mm, then ± 0.15% of longest axis. Please use measurements as a starting point and relative to other pieces within the shop.