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Our amazing Customer Service Team strives to reply to all of your emails within 24 hours. We’re located in New York and the Netherlands, so please keep in mind that replies to your inquiries may take some time, especially if they require us to do some research to answer your questions!
"We're happy to help you with any questions or feedback you may have about Shapeways."
— Ralph van den Borst, Customer Service Director
What materials can you 3D print?
From plastic to stainless steel, silver, and ceramic, see our Materials Page for complete info.
What material is right for my project?
See our Material Comparison Page to compare price, durability, and minimum wall thickness.
What 3D file formats can I upload?
STL, Collada, OBJ, X3D, VRML2. For detailed info, see the Upload Page. Color models must be uploaded as a zip.
Will you provide a quote on my print?
All pricing is calculated automatically after you upload your model. See the Material Comparison Page to see prices between different materials. Or, just upload your model right now and see what the price is in a few minutes.
Will you fix my model?
We do not provide direct design assistance. You can find lots of helpful people who are expert 3D modelers and designers at our Forum. We also recommend the free software Netfabb for fixing models. You can also see our Tutorial on Netfabb.
What are your shipping options and costs?
We ship UPS, and costs are flat rate. See our Shipping Info for prices for your location and info on customs and duties.