Need help with your order or a specific problem?

Please include your order # in your email, because this helps us help you faster!

Email Us

Our amazing Customer Service Team strives to reply to all of your emails within 24 hours. We’re located in New York and the Netherlands, so please keep in mind that replies to your inquiries may take some time, especially if they require us to do some research to answer your questions!

Ralph van den Borst "We're happy to help you with any questions or feedback you may have about Shapeways."
— Ralph van den Borst, Customer Service Director

We also may be able to answer some of your questions on Twitter. Tweet us @shapeways and we’ll do our very best to reply.

Questions about 3D modeling, materials, or ordering?

What materials can you 3D print?
From plastic to stainless steel, silver, and ceramic, see our Materials Page for complete info.

What material is right for my project?
See our Material Comparison Page to compare price, durability, and minimum wall thickness.

What 3D file formats can I upload?
STL, Collada, OBJ, X3D, VRML2. For detailed info, see the Upload Page. Color models must be uploaded as a zip.

Will you provide a quote on my print?
All pricing is calculated automatically after you upload your model. See the Material Comparison Page to see prices between different materials. Or, just upload your model right now and see what the price is in a few minutes.

How do I get started with 3D modeling?
You can check out our Tutorials and the Forum on popular 3D software. Or, you can make something in a few minutes with a Shapeways Creator.

I uploaded my model, but I got an error email. What does it mean??
See our Model Troubleshooting Guide. You can also email Customer Service for direct help.

Will you fix my model?
We do not provide direct design assistance. You can find lots of helpful people who are expert 3D modelers and designers at our Forum. We also recommend the free software Netfabb for fixing models. You can also see our Tutorial on Netfabb.

What are your shipping options and costs?
We ship UPS, and costs are flat rate. See our Shipping Info for prices for your location and info on customs and duties.

What is the status of my order?
You can check the status of your order under My Orders on your Shapeways account. You can also check material statuses for info on current lead times.

See more Frequently Asked Questions »

Community Team

Community Team Want to get involved in the Shapeways community or help spread the word?

Andrew Thomas
Community Manager

Education Programs

Lauren SlowikWant to share the possibilities of 3D printing with your students, and incorporate Shapeways in your class or department program contact:

Lauren Slowik
Design Evangelism

Press, Media, and Events

Press Team For stories regarding Shapeways, our community or their products, interviews, and speaking requests contact:

Blair Baumwell
Head of Communications

Partnerships & Sponsorships

Charlie Maddock For business partnerships and sponsorship with Shapeways and our community contact:

Charlie Maddock
Director of Business Development


Materials Have specific questions about materials? Are you a supplier interested in working with Shapeways contact:

Gabriel Leader Rose
Materials Team


Have a suggestion to make Shapeways better?
Post a suggestion.


Found an urgent bug or site problem?
Report a bug.

Want to work at Shapeways?

See our Jobs page to check for open positions.
We're growing quickly, so if there's not something for you, check back often for new positions.

Shapeways Founders



We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.