purchasing problem

Discussion in 'Customer Service' started by DamianP, May 5, 2014.

  1. DamianP
    DamianP New Member
    I have credit from a cancelled order (due to thin walls). I redesigned the item and uploaded the edited version which verified as Okay. When I order the item it costs less than my in store credit from the cancelled order. I apply that to the order and get a balance of $0. Then verify the shipping. Now the next page is where I have a problem. It is asking for payment method (paypal or credit card) and won't let me proceed. Am I supposed to reenter my credit card and have a transaction fee applied for a $0 transaction? Customer support has been contacted twice over this, yet no response from them. If they had just not billed my CC for the cancelled order I would have reordered it without any hassle. I've been hanging here for over a month with this problem.
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    If you select paypal, and hit next it should process the order instead of redirecting to paypal. This is the way I usually do it.
  3. mkroeker
    mkroeker Well-Known Member
    In addition to Youknowwho4eva's response, how did you try to contact service - getting no response for several days is unusual to say the least.
    Was it by email or via the contact form on the webpage ?