Production Error

Discussion in 'Customer Service' started by mlivelli, Mar 2, 2012.

  1. mlivelli
    mlivelli New Member

    The model from my most recent order contains text. Unfortunately, the first order placed had spelling errors, but after working with customer service we had that order canceled and a corrected model updated and a new order placed.

    I received my order a few days ago and it seems that the original model was printed anyway. I checked my account, and the proper/corrected model is actually associated with the I am not exactly sure why the wrong model was printed. I assume a simple, honest mistake... this stuff happens.

    I have been attempting to contact shapeways about this, but have not gotten any reply from emails. This item was intended as a gift (for March 12), and I am worried there will not be enough time to have the model re-printed and re-shipped in time.

    I suppose besides all this story I have two questions:

    1. Is there anyway to contact someone in a US office by phone?

    2. Does shapeways even offer a rushed shipment, at least in these circumstances?

  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team

    I'll let some people know about your problem, that will be able to help.
  3. ChristelM
    ChristelM Shapeways Employee CS Team
    Hi Mark,

    I have just sent you an email about this.

    Customer Service Agent
  4. mlivelli
    mlivelli New Member
    Got it this morning. Thank you!

    I have replied and attached images of the model I received.

    Looking forward to your reply!