Part Of The Order Cancellation Issue

Discussion in 'Customer Service' started by nakedbuddha_cg, Apr 30, 2019.

  1. Hello!

    So, my problem is:
    I've ordered a print of an object consisting of 7 pieces. There was no problem on the uploading stage. Everything went smooth. I placed the order and that was that.
    Today I woke up to a message that 3 of my pieces are unprintable and "we're cancelling them", but the rest 4 are already in printing so I can't cancel the order. This doesn't sound right to me, at all. If you are cancelling a part of the order, at least ask me if I want to proceed with the rest?
    And I had to create a thread, because I've got no answer from support team so far.
  2. EricaC
    EricaC Shapeways Employee CS Team
    Sorry for all the trouble! I can see your email you sent to our team a few hours ago and we're just about to get back to you. We do our best to reply as soon as we can - usually within 8 hours. Thanks for your patience while we help work on this with you!
    jimmyadvice likes this.
  3. Hello Erica,
    Thank you for the reply! Got an email from the team and currently working on the options I have. Sorry for the panic!
    jimmyadvice likes this.
  4. jimmyadvice
    jimmyadvice Shapeways Employee CS Team
    Glad we could help!