No unit options for STL

Discussion in 'Bug Reporting' started by __DF__, Jul 25, 2012.

  1. __DF__
    __DF__ New Member
    Hello Shapeways team,

    I have a co-creator model in my shop using a WRL file format for color printing. I decided to replace the WRL file with an STL file for use with the default Shapeways materials.

    However, when I try to upload the STL file, I see no unit options to choose (mm, cm, inch). Then I am getting an error e-mail from Shapeways saying that "Your model is too big!" while I designed the model using mm as a unit.
    Here is a screenshot:
    Any help would be welcome.
  2. opresco
    opresco New Member
    Same thing happens when I update an STL file.

    There's no units to choose from.

    Then, after upload, I get stupid e-mails telling me that because I did not indicate
    the units, the model was too large to print, so, Shapeways re-sized it,
    to make it printable! :laughing:

    Then, when I go to the product's page, same message, + a warning
    that I better check and make sure the new size suits me well :mad:

    This is extremely annoying and it should be fixed ASAP!
    Last edited: Jul 25, 2012
  3. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Both are reported (co-creator no unit selector, and update no unit selector) and should be fixed asap
  4. __DF__
    __DF__ New Member
  5. stop4stuff
    stop4stuff Well-Known Member
    In the meantime just as an fyi (workaround), with no units - updating a model for sure - is being treated as meters, just needs scaling to get to where you need it before uploading.

  6. WillLaPuerta
    WillLaPuerta Well-Known Member
    Oh, I just posted about this, but I guess it's already been noticed.
  7. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    This should be fixed now!
  8. __DF__
    __DF__ New Member
    Looks like it is working properly now. Thank you!