Money refunded but nothing else?

Discussion in 'Customer Service' started by Modelsbymarsden, Aug 24, 2012.

  1. Modelsbymarsden
    Modelsbymarsden New Member
    Just wondered if one of the workers here could possibly look into my order as I my money was sent back to me yet there's been no message from shapeways about why.

    My order: 139855
    Invoice: BV-0000453

    Thanks in advance
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Have you emailed CS about your issue? They'll be able to tell you what's going on.
  3. Jettuh
    Jettuh Well-Known Member
    Hi there,

    My apologies, we had an issue with payments through Paypal (Only for the BV invoices) , but this has been fixed right now.

    I would like to ask you to make the order again as we did not proceed with your latest order due to this error.

    Again my apologies for the confusion.
  4. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    This reply above is from me :)

    Customer Service :cool:
  5. Modelsbymarsden
    Modelsbymarsden New Member
    Thanks for that Mitchell, just made the new order, fingers crossed this time!
  6. Jettuh
    Jettuh Well-Known Member
    Thank you for re-ordering.

    Good news:
    141068 2012-08-24 13:36:51 accepted

    The order is on accepted, so you won't receive an email from paypal that the money has been refunded :)