Issues in uploading and sales overview download

Discussion in 'Bug Reporting' started by HOLDEN8702, Jun 12, 2014.

  1. HOLDEN8702
    HOLDEN8702 Well-Known Member

    Now is 15:45 GMT+1, thursday june 12 -2014.

    I'm having issues uploading models, even I've tried to upload again a sucessfully uploaded model previously uploaded this morning, and didn't work. The screen stands thinking for (too much) minutes without changes.

    From this morning till now, I've beeing trying to download the excel sales overview download. The screen goes white and nothing happens. I think the link goes to a non-working file.

    Please, take a look on it!

    Thanks and best regards

  2. HOLDEN8702
    HOLDEN8702 Well-Known Member
  3. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    There is an uploading back log :(
    We are adding capacity as we speak to catch up!

    My apologies for the inconvenience.
    It will eventually show up on your My Models page :)

  4. HOLDEN8702
    HOLDEN8702 Well-Known Member
    And what's about sales overview download?
  5. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    That is a bug :)

    Reported it right away!
  6. HOLDEN8702
    HOLDEN8702 Well-Known Member
    Still having both issues. Any news?

    It's 18:40 GMT+1, thursday june 12 -2014.
  7. HOLDEN8702
    HOLDEN8702 Well-Known Member
    I'm still waiting......

    19:30 GMT+1, thursday june 12 -2014.
  8. mboylevt
    mboylevt Shapeways Employee Dev Team
    Hey HOLDEN8702,

    Thanks for your report! Let me give you some updates on the issues you've reported:

    1. We've fixed the issue with the My Sales Download link: you should now be able to download the xls file. Let us know if that's not the case.

    2. We've also resolved the issue with our upload system. However, as Mitchell mentioned, we built up quite a backlog during the time that we were having issues. Rest assured that your model is in queue to be processed, and will complete sometime in the next few hours.

    Again, thanks for reporting these issues, and thanks for your patience while we sort them out!
  9. HOLDEN8702
    HOLDEN8702 Well-Known Member
    Hi, mboylevt!

    Thanks, sales download FIXED.

    Models in queue yet, as you say.

    Thank you very much for your work.

    Best regards from the sunny Spain

  10. mboylevt
    mboylevt Shapeways Employee Dev Team
    Ooh, now you're making me jealous!! It's quite foggy and unpleasant here in New York :)

  11. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Happy to see Matt already replied!
    I was watching soccer (2-1 just happened..) and forgot to check the forums.

    Like Matt said, thank for reporting, it really helps us identifying problems the moment they happen :)


    ps. I hope Spain won't have a sunny day tomorrow (soccer) :)
    Netherlands - Spain

    Last edited: Jun 12, 2014
  12. HOLDEN8702
    HOLDEN8702 Well-Known Member
    I don't like soccer, sorry.

    On my opinion, best they can do is to loose the first matches and return home. First in lose, keeps honor, last in lose, is a big loser.

    But... I heard about the spanish selection plays tomorrow against another poor player selection... who are they?

    Best regards (and a funny match for the soccer fans!)