Are Shapeways now shipping customer orders faster than ours?

Discussion in 'Customer Service' started by tebee, Aug 5, 2011.

  1. tebee
    tebee Well-Known Member
    I've Just had notice that a customer order in WSF placed on the 2nd of August has now shipped - less than three days !

    But one of my own orders placed on 26th July - also in WSF - has not even gone into production yet . So are you giving higher priority external customer orders is is it just that my own order is more complicated a bulk pack rather than 5 individual items ?

    i'm not complaining about this BTW - it's probably a good policy if it exists, just curious.