Well, I was very worried that the change would negatively impact sales. However, I got the word out to our fanbase that the look had changed and I am not seeing a loss in sales. Nor have I seen a huge increase in sales beyond what I would expect in a "mad month" (over 100 items added). As long as our sales are not dropping, I am good. I'll figure out how to do stuff while fussing under my breath that it takes more clicks to do so.
However, I think one of the things to take away from this rollout is that by not telling us in advance "We are changing these specific things," you (Shapeways highest management, not CS) created a negative climate. We couldn't prepare ourselves (the "you're going to love it" message was so vague as to be useless) or our customers. Anything that went wrong hit the forums with the undertone of "Shapeways broke this on purpose."
I totally understand some things needed to change to help you increase your profit. After all, we get a free shop with the brand recognition of Shapeways. We refer customers who get the wrong item shipped, a broken item, or something misprinted to Shapeways's excellent customer service reps. But what Shapeways may not realize is we contribute to your bottom line. Our customers help you turn a profit. I have over 4,000 likes on our corporate page on Facebook. Our fanpage focused on minis has nearly 700 people (
https://www.facebook.com/groups/568564029852004/). Our shared customers paint their ships, show them off, and folks get to see the wonderful minis we design and you print. We feel like partners. And when we are treated as mere customers instead, we tend to react with a less-than-positive attitude.