oh no, I'm terribly sorry to hear that. Do you get an error message of any kind?
If the site itself fails, the Shapeways customer service is aways very kind and helpful: firstname.lastname@example.org. Otherwise, please provide me with the details of how you want your keychain, and I will order it for you and forward it to you once it has been printed. Also I would need your address, etc. We could arrange payment in btc.