I am not sure if anybody from ShapeWays ever looks at this forum unless someone reports SPAM or inappropriate postings (they seem to linger until I report them, anyway). So maybe you are just shouting into the wind here. You MIGHT consider "reporting" your own post to get someone's attention.
I'd do it for you, but I don't know what happens to the person that gets reported. I even got completely deleted from the site once when I reported a SPAM (everything I ever posted was deleted, even all the
praise I had posted about ShapeWays! Poof! Gone! I got my account back, with an "Oops, sorry", but everything I ever said here is still missing).