Was taking a look on the news in the forum and found this burning topic still not solved yet.
5 minutes later I found a "Yippee" and "Help us ressolve" mail in my box.
First it was one of the crude rejections where they tend to reject forms which sharpens on an edge, which has nothing to do with thin walls or thin wires.
Second the correction, upload and customer mail was done within 2 hours. Normally it's possible for me in 1 to 2 days where a "Customer: 3d print on hold" would make so much sense.
As said also from some of the others before for me as designer this feature is complete without value. I can easily reorder since I know the process. For a customer that's a break he doesn't understand and maybe doesn't order again.
In principle I also understand and support that SW wants to deliver trusted prints and therefor also generates customer value, but they need to sort out some topics:
- "3d print on hold" for customers as general way to react
- getting rid of wrong rejections
- dealing with design rule changes and rejection of old products. I have products for nearly 10 years in the shop and don't ask me how often I had a bunch of redesign work caused by such changes (=> please beware also my investment as designer in time and test orders)
- bearer and printing multiple items. As also seen in a lot of discussions bearers are one of the major rejection topics. We can get rid of bearers and all rejections involved if there would be a suitable price model for ordering of multiple items of a type or maybe designer.
Woody64