This is insane. I was unable to work on the shop for the last month, knowing I'd return to a new pricing algorithm. What do I find? An absolutely MESS.
Prior to the last pricing change, we had retooled our entire line of multi-part models to include sprues. Under the older pricing algorithm this was _absolutely_necessary_ in order to bring the price down. We spent a couple of MONTHS doing that work.
What do I find under the new pricing algorithm?
Sprues don't matter. Number of parts don't matter. The multi-part models with the same bounding box size are the same price with and without sprues. WE WASTED OUR TIME.
But the larger sets that we sprued together? Are now significantly more expensive. For example, one of our better selling products in Smooth Detail went from 26.83 to 38.60 cost. 43% increased cost. Adding sprues increased the height by a few mm and the small increase in the bounding box increases the price 43%...seriously?? Returning the old unsprued model to service costs less in Smooth Deatil. It now has a new cost of 27.35.
You're going to say, so use the old models. Except the prices are reversed for every other plastic. The new model costs significantly less sprued then unsprued. For example, in white natural versatile the old unsprued model costs 30.00 while the new sprued model costs 9.83.
That's more than a 300% pricing difference.
And to add insult to injury, the unsprued version can be printed in Smoothest Detail while the Sprued version cannot, under the newer super restrictive size restrictions that were introduced when you changed from Ultra Fine to Smoothest Detail.
So what? We are supposed to have both sprued and unsprued versions of the same models so we can reduce the costs in each plastic separately? So now we are supposed to support TWICE AS MANY MODELS just so we can have the minimum price in Smooth Detail and the minimum price in everything else?
We are a small shop that does this more as a hobby then as a business. We simply don't have the time to spend months rebuilding our models every time you make changes like this. Not only are you completely opaque about calculating the costs, but you make changes with little forward notice that are causing us wasted time and effort. Further, you are now making us jump through hoops in order to provide the lowest pricing for the SAME MODELS in different plastics.
Reading through this topic, and many others, I have this deep-pitted sinking feeling that is telling me to give up, this is not going to work, that Shapeways doesn't give a rats *** about our shop and our trying to make something from it. You're responses do not take into consideration the time and effort that we've put into building these models, as if our time is worth nothing at all. "Just spend hundreds of more hours doing it all over, it's ok!" Yeah screw you. I can't calculate the costs offline... the U.S. President is more transparent then you are.
At this point I'm really considering just leaving the shop and giving up. My modeler is going to absolutely lose his mind when he finds out that you just caused him to waste hundreds of hours of time retooling the models for sprues on the majority of our multi-part models, something that he does in his spare time.
Choose your response carefully. It's costing you creators like me.