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New community feedback tool: UserVoice! [message #39755] Fri, 02 December 2011 19:59 UTC Go to previous message
avatar bartv  is currently offline bartv
Messages: 1668
Registered: December 2007
Go to my shop
Senior Member
Hi all,

People have been reporting bugs and feature suggestions on the forum for a while now and this has been amazingly helpful to us. At the same time it was not always easy to figure out what you think are the most important issues, or to give proper feedback once things were fixed. We want to communicate with you better than that.

So: we're excited to announce our new feedback system, UserVoice. It will make it much easier for everyone to submit bugs or feature requests, and to see what we're working on at any given moment.

Please take a moment to read how it works before jumping in:

What does it do?

  • UserVoice is divided into three sections, 'Bugs & Problems', 'Suggestions: 3D Printing' and 'Suggestions: Website'.
  • Anyone can enter a bug or feature request or 'vote' on an item that already exists. A vote indicates that you care about an issue and think that we should really work on it.
  • You get 10 'votes' and you can spend 1, 2 or 3 votes on an issue. Reporting an issue requires you to assign at least one vote to the issue.
  • Once an issue is closed (either solved or declined), you'll get your vote points back.
  • The reason that we have a limited number of votes is that this forces everyone to think carefully about which issues are really important to them.

Please note that UserVoice is meant only for bugs and features which affect the whole community. It is not meant for customer support requests! Please mail service@shapeways.com with any questions about your orders.

How to use it

First, please check if your idea is already in the list. You can use either the search option or just enter your idea in the box titled 'please describe your suggestion here' - a list of matching existing ideas will be shown.

For new ideas, describe your idea as accurately as you can. In case of a bug, please state clearly which part of the website the issue has surfaced on, and mention all the required steps to replicate the issue. Include URLs where possible.

For existing ideas, check the description and comments and add your own comment to the discussion if required. Also, you can leave 1-3 votes to indicate the importance of this issue to you.

Note: UserVoice is an external service and you have to create an account to use it. We'll work on full site integration in the next few weeks so you'll only have to log in once. Please use the same email address as what you use for your regular Shapeways account, so we can properly connect your Shapeways account to your UserVoice account once the 'single sign-on' is in place.

What happens after you submit an idea?

We treat bugs and feature suggestions differently: bugs are things that are broken and should be fixed, while feature suggestions will have to be matched to our longer-term plans and vision. In both cases we'll use the number of votes to select the most urgent issues to look at. Priority doesn't guarantee the order in which we work though - sometimes it makes sense to do something else first if our developers are working in that area anyway, for example.

Especially with feature suggestions we may sometimes decide that we will not implement something. But, no matter what we decide, we'll make sure you receive a clear response.

Special thanks!

Special thanks go to our dedicated team of community beta testers! Over the last few weeks they've given us a lot of useful feedback, and moved all existing issues from the forum into UserVoice.

Magic, Stonysmith, Stop4stuff, Virtox and Youknowwho4eva - you're the best!!

Ready?

Here's the link: http://feedback.shapeways.com

Enjoy, and thanks!

Ana & Bart

[Updated on: Fri, 02 December 2011 20:27 UTC]

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