Home »  » Buying » Wrong material delivery
Search Search  
Wrong material delivery [message #25470] Thu, 31 March 2011 02:31 UTC Go to previous message
avatar Plasticdreaming  is currently offline Plasticdreaming
Messages: 17
Registered: January 2011
Go to all my models
Junior Member
First off let me say that i sincerely appreciate Shapeways and wish the company nothing but success. I plan on being a lifelong customer. With that said..

A moderate to large order of parts that i ordered in stainless steel were delivered but they were made of a crusty, ridged "gold like" material instead of stainless steel. After further investigation it looks as though this is the "gold matte" option that Shapeways offers which i didn't order.

Ive ordered from shapeways prior to this order and following with no problems but its was the largest and most important order that happened to run out bad Sad

I've reported this to Customer Service complete with detailed photos and while customer service admits they are unsure as to why the production error happened on their end i haven't made much headway with regard to a credit so i can reorder the parts or simply having the correct material parts shipped to me. I'm already behind schedule due to the this.

Has anyone else had a problem like this before?

Again.. i *love* what Shapeways represents and appreciate the service they offer,. I just want to have this resolved and move forward with future orders.

[Updated on: Thu, 31 March 2011 02:32 UTC]

Read Message
Read Message
Read Message
Read Message
Read Message
Read Message
Read Message
Previous Topic:Shipping to someone else - any news?
Next Topic:Setting prices for shops
Goto Forum:
   Go

Logo

Hello.

We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.