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icon8.gif  Very unprofessional shipping & packaging ... [message #54159] Mon, 17 September 2012 12:47 UTC Go to previous message
avatar Salorian  is currently offline Salorian
Messages: 0
Registered: November 2011
Go to all my models
Junior Member

occasionally we use Shapeways. But I have to say, that production and post production processes are VERY unprofessional.
We ordered 2 different technical parts, plus 2 additonal, almost identical parts with slightly different dimensions, to prove our concept in terms of tolerances etc.
What we got ?
1) Well, all parts 2+2 in ONE bag, thus we could not easily find out, which ones are those with the 0,5mm tighter tolerances ....
2) The barcode label on the bag does NOT show our part number, only internal shapeways ID#s, which does neither help much nor make sense to us, as customers. Thus we had to guess, what parts are what...
3) We ordered black material, it turned out that this was white material with some dye in it, tons of dust and particles rinsed out of the bag and contaminated our micro-electronics lab. The parts were just not cleaned at shapeways ... sent out directly from the printer.


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