|missing order, no response [message #52750] Fri, 17 August 2012 11:23 UTC
i placed an order in early july, due to ship july 31.|
on august 10th i received a notice that the order had (finally shipped). the order was scheduled for delivery on august 13.
however a week later and i haven't received the order.
i contacted the shipper and they say that they never received the order from shapeways.
when i check my status on shapeways it still says in production.
i have written customer service twice trying to find out what is happening and i haven't received a single response.
i am leaving town next week and need to have the order before then.
i desperately need to know what the status of this order is and when it will be delivered.
the order # is 130532
[Updated on: Fri, 17 August 2012 12:20 UTC]