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missing order, no response [message #52750] Fri, 17 August 2012 11:23 UTC Go to previous message
avatar joezane  is currently offline joezane
Messages: 2
Registered: April 2011
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i placed an order in early july, due to ship july 31.
on august 10th i received a notice that the order had (finally shipped). the order was scheduled for delivery on august 13.

however a week later and i haven't received the order.
i contacted the shipper and they say that they never received the order from shapeways.
when i check my status on shapeways it still says in production.
???????
i have written customer service twice trying to find out what is happening and i haven't received a single response.

i am leaving town next week and need to have the order before then.
i desperately need to know what the status of this order is and when it will be delivered.

the order # is 130532

[Updated on: Fri, 17 August 2012 12:20 UTC]

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