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User did not know how to checkout

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User did not know how to checkout [message #36762] Mon, 17 October 2011 07:58 UTC Go to next message
avatar tebee  is currently offline tebee
Messages: 478
Registered: December 2010
Go to my shop
Senior Member
I got a message from someone that wanted to buy some my stuff that he was trying to do so but was unable too.

He had clicked the button to add it to his cart but then did not know what to do next.

I told him he needed to click on the little shopping cart on the top line to check out and he was happily able complete his transaction.

But.... It occurs to me maybe it is not that obvious, We all know how to use the shop and online shops in general, but maybe a first time user needs something like a prompt when he adds things to the cart to tell him how to check out and this is less a case of stupid user syndrome and more a case of us web-savy people assuming other people know how these things work.
Re: User did not know how to checkout [message #36764 is a reply to message #36762 ] Mon, 17 October 2011 08:11 UTC Go to previous messageGo to next message
avatar stannum  is currently offline stannum
Messages: 1278
Registered: May 2009
Go to my shop
Shapie Expert
Other shops just have the words Cart and Checkout instead of (or near) icons.
Re: User did not know how to checkout [message #36766 is a reply to message #36762 ] Mon, 17 October 2011 09:16 UTC Go to previous message
avatar dizingof  is currently offline dizingof
Messages: 2
Registered: October 2009
Go to my shop
Junior Member


http://www.shapeways.com/forum/index.php?t=msg&th=6157&a mp;start=0&


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