Wax is very fragile, and should be handled very carefully. Even with our custom padded packaging, Wax products sometimes break in the mail after we ship them to you. If this is the case, please contact customer service, and we can reprint it for you.
Castable Wax can be cast alongside standard wax using a standard burnout cycle. Wax is very temperature sensitive, and will become particularly brittle when cold. It will begin softening around 60C or 140F and melts at 80C or 176F. It can slowly deform and weaken over time, so we recommend casting your product as soon as possible when you receive it.
We ensure the quality of your Wax product up until you receive it, but we can't be responsible for any modifications that are made after. Once sprues have been added to a Wax product, or it has been cast into metal, we cannot guarantee its quality.