Amen brother!
My first shapeways order, about a month ago, was only some $13, so UPS didn't charge me anything.
Today my second order arrives, value of about $31... and the UPS guy tells me that there's an "import fee" of $15. I was somewhat sleepy so I didn't really think about it and just got out my checkbook and paid it.
And now I look a few things up and find out what rip-off artists UPS are.
Only to a tiny amount (like say, 5%) of the blame do I put at the feet of Shapeways. My items did come well wrapped in bubble-wrap, but they were sent in a box measuring something like 8" x 10" x 5" ... Shapeways could have easily used like a quarter of the bubble-wrap and fit my 3 items into a box less than a quarter of that size (a box of maybe 5" x 3" x 4" could have just as easily worked). Though after reading a few UPS horror stories, I can understand why Shapeways would use so much bubble-wrap and such a big box for such small items.
In future I'm gonna make sure my orders stay under $20, and if UPS demands extra money again I'll tell them to take their bogus fees and eat them.