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4 weeks for Silver castings ? Really? [message #64040] Wed, 13 March 2013 22:52 UTC Go to next message
avatar cadsmith  is currently offline cadsmith
Messages: 4
Registered: June 2010
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Junior Member
I just noticed that my previous orders had a 2 to 3 week estimated ship date. I got my first order within a week of ordering. Now I see the estimated ship date on my order this time is a whole month? Its kind of a long time for someone like me in business who has to do more work on an item to get it to the customer. Why such a long delivery time now? This is not so rapid rapid prototyping. Please let me know. Thanks Thomas
Re: 4 weeks for Silver castings ? Really? [message #64073 is a reply to message #64040 ] Thu, 14 March 2013 13:03 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5672
Registered: September 2008
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I just looked at the silver page, and I see you're right. It's now listed at 20 business days. So I found out, silver was increased to 20 days to handle the holiday rush, and now the premium silver orders. It is a possibility that you will get your order in almost half that amount of time, but also possible for it to take the full 20 days. It's better for us to say 20 and take 10 than say 10 and take 20.

[Updated on: Thu, 14 March 2013 13:15 UTC]


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: 4 weeks for Silver castings ? Really? [message #64093 is a reply to message #64073 ] Thu, 14 March 2013 16:13 UTC Go to previous messageGo to next message
avatar bartv  is currently offline bartv
Messages: 1668
Registered: December 2007
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Thanks Youknowwho4eva!

I'd also like to add that we're working hard to bring the lead times for Silver back to their original values again.

Bart


Community Manager Europe | Shapeways
Re: 4 weeks for Silver castings ? Really? [message #64129 is a reply to message #64093 ] Fri, 15 March 2013 00:43 UTC Go to previous messageGo to next message
avatar cadsmith  is currently offline cadsmith
Messages: 4
Registered: June 2010
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Junior Member
Can you give me any idea of when this will actually ship?

thanks
Thomas
Re: 4 weeks for Silver castings ? Really? [message #64160 is a reply to message #64129 ] Fri, 15 March 2013 13:37 UTC Go to previous message
avatar Michon  is currently offline Michon
Messages: 46
Registered: November 2010
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Member
I work here
Hey Thomas,

Here an update on your order. I have checked the status and see that we are waiting for your PendantChrome, the other 2 products are on their way to our DC and are expected to arrived there on Monday.

The product that will complete the order is being casted and I expect it to be ready (if nothing happens during the casting and polishing process) on the 22nd of March.

Please send an e-mail to service@shapeways.com if you have any further questions, doubts or concerns.

Have a wonderful weekend!

 
   
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