I have been trying to reach service@shapeways.com and have not had any responses. I have given them order and shipping number, written immediately after receiving damaged goods (gyro the cube with a missing sprue on one of the cubes), written again, and no response. What must one do?
Hi David, We have responded to your e-mail on the 18th of October. I will immediately sent you the e-mail again and sent you the e-mail in a PM. I can assure you that you should always have an answer within 24 hours (during week days). Should this not be the case, please let me know so I can escalate this internally. If you have any further questions, you can always contact us via service@shapeways.com