I had a logo ( a "C" and an "H" that showed up fine when I uploaded it to Shapeways, but did not print when I got the item back. I don't think it was below the minimum thickness. At least not when I measured it in Sketchup. Curious if someone could tell me what I did wrong.
That's odd, What material did you print it in? Can you share a picture? Are the C and H attached to the rest of the model?
You can always email service and they can figure out why it happened, and at least if it's a fault on our side send you a new one.I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou