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Model preview not showing current model [message #47928] Sat, 05 May 2012 13:27 UTC Go to next message
avatar lensman  is currently offline lensman
Messages: 1656
Registered: December 2009
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Approx 10 hours ago I uploaded a new model. As I made revisions I uploaded about 5 different versions, however the static preview image has not changed at all since the first one was uploaded.

The image should show a bail on the pendant on the right hand side (pendant lying down) but it is missing. The dimensions are correct, however. Finally, I uploaded the pendant standing up and very briefly saw the image correctly at some point during the process. Believing I hadn't allowed enough time for the system to update (never a problem before) I left it overnight. However, still the image has stayed the same.

Now, if you click on the spinning 3D preview it DOES show correctly! (as it did last night).

If you want to see this for yourself please click below.

LINK HERE

Glenn


Glenn ------ My Website Third Dimension Jewellery
Re: Model preview not showing current model [message #47934 is a reply to message #47928 ] Sat, 05 May 2012 16:59 UTC Go to previous messageGo to next message
avatar WillLaPuerta  is currently offline WillLaPuerta
Messages: 217
Registered: May 2010
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I've got the exact same issue with one of mine. Luckily it's not something I've put up for sale yet.


"I am just a humble servant with a message here for you" Reaper Media on Facebook
Re: Model preview not showing current model [message #47935 is a reply to message #47934 ] Sat, 05 May 2012 17:38 UTC Go to previous messageGo to next message
avatar Dragoman  is currently offline Dragoman
Messages: 173
Registered: August 2011
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Seems to be a general problem. Others have reported the same issue, to. At least, in this Thread, they have promised the developers "are already on it".

Greetings
Karl Heinz

[Updated on: Sat, 05 May 2012 17:38 UTC]

Re: Model preview not showing current model [message #47983 is a reply to message #47935 ] Mon, 07 May 2012 11:04 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 801
Registered: June 2011
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Hey guys,

Development team is on it and will release a fix as soon as possible for this.

My apologies for the confusion!


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Model preview not showing current model [message #48621 is a reply to message #47928 ] Fri, 18 May 2012 01:41 UTC Go to previous messageGo to next message
avatar OzRailwaysTstuff  is currently offline OzRailwaysTstuff
Messages: 3
Registered: April 2011
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Is this Bug still around?

Because some of my images and thumbnails don't seem to want to update.
Re: Model preview not showing current model [message #48622 is a reply to message #48621 ] Fri, 18 May 2012 01:46 UTC Go to previous messageGo to next message
avatar WillLaPuerta  is currently offline WillLaPuerta
Messages: 217
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It's still happening with a bunch of mine.


"I am just a humble servant with a message here for you" Reaper Media on Facebook
Re: Model preview not showing current model [message #48746 is a reply to message #47928 ] Tue, 22 May 2012 01:38 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
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Is there an update as to when this is going to be corrected? I mean obviously something that wasn't broken was "fixed' and what wasn't broken before sure is now!


Glenn ------ My Website Third Dimension Jewellery
Re: Model preview not showing current model [message #49255 is a reply to message #47928 ] Fri, 01 June 2012 01:40 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
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Now finally working...

Glenn


Glenn ------ My Website Third Dimension Jewellery
Re: Model preview not showing current model [message #49274 is a reply to message #49255 ] Fri, 01 June 2012 12:19 UTC Go to previous messageGo to next message
avatar bdickason  is currently offline bdickason
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Registered: November 2011
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lensman wrote on Fri, 01 June 2012 01:40

Now finally working...

Glenn


Thanks for the patience Glenn Smile Our recent images release should have resolved this completely. If you notice any problems, I just subscribed to this thread so you can just reply here Very Happy


Director of Product - Shapeways
Re: Model preview not showing current model [message #49277 is a reply to message #49274 ] Fri, 01 June 2012 13:23 UTC Go to previous messageGo to next message
avatar WillLaPuerta  is currently offline WillLaPuerta
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Well, the images from before they started updating are fixed, but now I've got a couple new ones that seem to be stuck. Is it just a matter of time?


"I am just a humble servant with a message here for you" Reaper Media on Facebook
Re: Model preview not showing current model [message #49306 is a reply to message #49277 ] Fri, 01 June 2012 19:21 UTC Go to previous messageGo to next message
avatar bdickason  is currently offline bdickason
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WillLaPuerta wrote on Fri, 01 June 2012 13:23

Well, the images from before they started updating are fixed, but now I've got a couple new ones that seem to be stuck. Is it just a matter of time?


I just sent you a PM to get some more info Smile


Director of Product - Shapeways
Re: Model preview not showing current model [message #49312 is a reply to message #47928 ] Fri, 01 June 2012 19:54 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
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Great, and there I was getting all excited....

Glenn


Glenn ------ My Website Third Dimension Jewellery
Re: Model preview not showing current model [message #49317 is a reply to message #49312 ] Fri, 01 June 2012 20:52 UTC Go to previous messageGo to next message
avatar WillLaPuerta  is currently offline WillLaPuerta
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Well, the weird thing is it's only the previews in my shop or models page where it's not working. The larger images on the product page work just fine. I've tried refreshing the page, but it didn't change anything.


"I am just a humble servant with a message here for you" Reaper Media on Facebook
Re: Model preview not showing current model [message #49318 is a reply to message #47928 ] Fri, 01 June 2012 21:27 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
Messages: 1656
Registered: December 2009
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Yes, you are correct. I hadn't noticed that. Something very strange is going on. The preview page of a model I uploaded a couple of weeks ago is showing correctly, however, the preview of a model I uploaded yesterday is not updating (but large image on product page is).

Glenn


Glenn ------ My Website Third Dimension Jewellery
Re: Model preview not showing current model [message #49527 is a reply to message #47928 ] Thu, 07 June 2012 15:00 UTC Go to previous message
avatar natalia  is currently offline natalia
Messages: 875
Registered: September 2008
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Hi Guys,

Happy to report this bug was fixed in todays service release!

So, when you upload a new version of your model, the image updates also.

Natalia


Shapeways Community Manager

 
   
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