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Create a shop [message #10267] Sat, 27 February 2010 13:58 UTC Go to next message
avatar Dubeau  is currently offline Dubeau
Messages: 10
Registered: February 2010
Go to my shop
Junior Member
HI,

I have upload one of my designs and I still can't create a shop. Nothing happens when I hit the button. Is that normal ? Or is there a special requisite to be an owner ? I didn't tick the business user...
Re: Create a shop [message #10268 is a reply to message #10267 ] Sat, 27 February 2010 14:08 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
Messages: 1141
Registered: August 2008
Go to my shop
Senior Member
moderator
Sorry, I don't know, the only thing I can think of, is to highlight the obvious points I know :

Name, billing address and paypal account info should be filled in.

And not 100% sure, but I don't think business user is a requirement.

But that nothing happens when you press the button is probably not normal..
No feedback ? No page refresh ? Do you use any refresh blockers ?

I guess shapeways will respond around next monday.

Best to also post your OS and browser versions just in case.

[Updated on: Sat, 27 February 2010 14:14 UTC]


- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
Re: Create a shop [message #10271 is a reply to message #10268 ] Sat, 27 February 2010 15:36 UTC Go to previous messageGo to next message
avatar Dubeau  is currently offline Dubeau
Messages: 10
Registered: February 2010
Go to my shop
Junior Member
MY shipping adress and paypal infos are in...I am using IE8 and Firefox 3, on Win7 64 bits. No, I got no message of any kinds...

I will try updating my java version maybe...

Update: My version wasn't updated anymore, but it didn't changed anything. Gonna wait then...

[Updated on: Sat, 27 February 2010 15:42 UTC]

Re: Create a shop [message #10274 is a reply to message #10271 ] Sat, 27 February 2010 17:35 UTC Go to previous messageGo to next message
avatar fx  is currently offline fx
Messages: 93
Registered: July 2008
Go to my shop
Member
Have you filled in your phone number ? I had this problem, and the phone number was required although it was not marked...
This bug was transmitted to Shapeways, I think it is fixed now.

[Updated on: Sat, 27 February 2010 17:39 UTC]

Re: Create a shop [message #10275 is a reply to message #10274 ] Sat, 27 February 2010 17:45 UTC Go to previous messageGo to next message
avatar Dubeau  is currently offline Dubeau
Messages: 10
Registered: February 2010
Go to my shop
Junior Member
Yes it is filled. Still not working...
Re: Create a shop [message #10292 is a reply to message #10275 ] Sun, 28 February 2010 16:43 UTC Go to previous messageGo to next message
avatar pete  is currently offline pete
Messages: 388
Registered: February 2008
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Senior Member
I work here
Hi,

phone nr is not required.
When you hit create shop under 3 it should change to form entries where you can specify the Shopname and URL and a tickbox.

Is Javascript enabled?

Pete

Re: Create a shop [message #10298 is a reply to message #10292 ] Sun, 28 February 2010 18:33 UTC Go to previous messageGo to next message
avatar Dubeau  is currently offline Dubeau
Messages: 10
Registered: February 2010
Go to my shop
Junior Member
In firefox, yes, the java option is enable.

what I see when I hover the button:
javascript:void(UDesign.Shop.hideCreateButton())

I see that my shipping address has been recorded in a light grey box. Should it also happen in the billing address area, because it's not the case...Often the forms have a lot of trouble with the postal code...

[Updated on: Sun, 28 February 2010 18:35 UTC]

Re: Create a shop [message #10345 is a reply to message #10298 ] Tue, 02 March 2010 11:45 UTC Go to previous messageGo to next message
avatar Dubeau  is currently offline Dubeau
Messages: 10
Registered: February 2010
Go to my shop
Junior Member
Any news on the problem I am having ?
Re: Create a shop [message #10360 is a reply to message #10345 ] Tue, 02 March 2010 17:06 UTC Go to previous messageGo to next message
avatar eriks  is currently offline eriks
Messages: 38
Registered: January 2010
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Member
I work here
We are looking into it, but it seems to be a rather peculiar case.
Re: Create a shop [message #10363 is a reply to message #10360 ] Tue, 02 March 2010 18:41 UTC Go to previous messageGo to next message
avatar Dubeau  is currently offline Dubeau
Messages: 10
Registered: February 2010
Go to my shop
Junior Member
Ok thanks. I am always a particular case Very Happy

Let me know when you found or fix something.
Re: Create a shop [message #10419 is a reply to message #10363 ] Thu, 04 March 2010 04:54 UTC Go to previous messageGo to next message
avatar hbar314  is currently offline hbar314
Messages: 1
Registered: March 2010
Go to my shop
Junior Member
I'm having the exact same problem....nothing happens when I push the button.
Re: Create a shop [message #10457 is a reply to message #10419 ] Thu, 04 March 2010 23:06 UTC Go to previous messageGo to next message
avatar Dubeau  is currently offline Dubeau
Messages: 10
Registered: February 2010
Go to my shop
Junior Member
I think your update did something, because I was able to create my shop today. Very Happy

Just to let you know.
Re: Create a shop [message #10466 is a reply to message #10457 ] Fri, 05 March 2010 09:28 UTC Go to previous messageGo to next message
avatar eriks  is currently offline eriks
Messages: 38
Registered: January 2010
Go to my shop
Member
I work here
Yes, we had a update of the site yesterday.

I think the cause of the problem was because of an update we had earlier that introduced a new address standard. This actually changed a bit how we stored user data.

What I think happened is that the checks and validations we do when people open a shop was still trying to access the old data, which incidentally for older users is still there. But for newer users isn't. We slipped up in Q&A on catching that. But it got fixed in yesterdays update.

Well anyhow, I'm glad you've now been able to open up shop. I will look forward to seeing your models Smile (especially because of the new thumbnail render system, it makes everything look prettier)
Re: Create a shop [message #10469 is a reply to message #10466 ] Fri, 05 March 2010 11:48 UTC Go to previous messageGo to next message
avatar Dubeau  is currently offline Dubeau
Messages: 10
Registered: February 2010
Go to my shop
Junior Member
Yes. Kudos on your new render engine. Very nice work.
Re: Create a shop [message #14386 is a reply to message #10469 ] Mon, 05 July 2010 13:39 UTC Go to previous messageGo to next message
avatar wylekat  is currently offline wylekat
Messages: 2
Registered: July 2010
Go to my shop
Junior Member
I am having the same problem (July 5th)- I press the button, nothing happens. Sad

Help?
Re: Create a shop [message #14391 is a reply to message #14386 ] Mon, 05 July 2010 15:52 UTC Go to previous messageGo to next message
avatar robert  is currently offline robert
Messages: 413
Registered: December 2007
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Senior Member
I work here
I just unlocked your shop. So you did managed to create your shop. Maybe you missed some of the communication?

There is a small manual review process with regard to opening a shop.

I will look into the shop creation process to see if all is well.

Cheers!

Robert
Re: Create a shop [message #17979 is a reply to message #10267 ] Fri, 17 September 2010 17:39 UTC Go to previous messageGo to next message
avatar kartik  is currently offline kartik
Messages: 3
Registered: September 2010
Go to my shop
Junior Member
I am having the same problem (sep 17th)- I press the button, nothing happens. Sad

Help? Shocked

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kartik.G
www.kartikfx.com
Re: Create a shop [message #17980 is a reply to message #10267 ] Fri, 17 September 2010 17:41 UTC Go to previous message
avatar akashstudios  is currently offline akashstudios
Messages: 17
Registered: August 2010
Go to my shop
Junior Member
I am having the same problem (July 5th)- I press the button, nothing happens. Sad

Help? Smile

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