Its no joke stannum, apparently customs do random checks on inter-EU packages... its either that or someone along the line in handling the package caused a 'sniffer' alarm to go off, or the models' titles were truncated enough on the paperwork to cause suspicion as it looks like my delivery was earmarked before it left The Netherlands.
Have email notifications gone forever now or is this still a temporary glitch ? It would be nice to know one way or the other......... Tom
chuffin, blinking, blerdy customs have been sitting on my delivery since Thursday and won't likely release it before the end of today... the reason from UPS is "random inter-EU package inspection"... aaaarrrrggg [/rant] @teebee, who knows? Last month SW CS told me i'd get a UPS notification and never did, Duann says his notifications were OK... just randomness I guess.
I've not had a e-mail notification for a couple of months now - is anyone getting them ? I was under the impression these came from UPS itself not Shapeways so the problem may be at their end or due to something Shapeways have done. It's not been a major problem for me, just annoying as on one case the orders page was not updated with the tracking no until after it had arrived. Seeing as how we are now paying for these deliveries I feel cheated not getting all I'm paying for ! Tom
Before you got emails (one per box) from UPS with a tracking code and not very descriptive ones from SW (one per item in the box and not saying if for a customer or you, no tracking code). At some point, the plain ones became even less useful (item name was missing altogether) but that was back to "normal" (names still cut too short and no unique ID). Next SW mails stopped. The UPS mail was not sent either, but the code was avaliable from order listing. Quick version: random. Blame the bugs?
funnily enough, in My Orders, tracking codes have been appearing when there were previously none... there were a few before and with the ones that were missing I always got a UPS tracking notification. Oh and UK customs are a bunch of numpties for holding up my Shapeways delivery for 5 days... they didn't even open it to inspect the contents!!!