Upload issues?

Discussion in 'Bug Reporting' started by 229968_deleted, Oct 6, 2013.

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  1. mkroeker
    mkroeker Well-Known Member
    Can't help but notice that your bunch still have no word of warning in place, leaving everyone who is not yet in on this particular game to disfigure their work in vain.
     
  2. DesignRosetta
    DesignRosetta Member
    Thank you for the fast reply.
     
  3. Kimotion
    Kimotion Member
    Is upload broken again?
     
  4. Yeah they are having some issues with it, and are working on it right now.
     
  5. woody64
    woody64 Well-Known Member
    Yes it seems to be broken oncemore. I'm not able to upload since yesterday evening. But don't know if it was available in the meantime.

    Since it's a major issue a status somewhere would be fine. Where everybody can see if it's currently working or not,

    Woody64
     
    Last edited: Oct 14, 2013
  6. KoalaCreek
    KoalaCreek Member
    Agree, a status update would be very helpful!
     
  7. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Hey guys,

    Still working hard to fix this.
    Will update you as soon as I have more information :(

    I have asked the dev team to see if they can add a note on the upload page.

    Sorry all.

    Mitchell
     
  8. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Hey all,

    We have fixed the checkout page.
    And are working really hard to fix the upload page as well.

    I'll keep you posted.

    Cheers,
    Mitchell
     
  9. Mechanoid
    Mechanoid Well-Known Member
    Uploaded new model, it took over an hour before the page seemed to admit the file was there with the bounding parameters. But it seems that it doesn't know yet if the model is printable or not. It's stuck in some loop checking the model now for nearly 90 minutes.

    Is this what the rest of you are seeing too? Or am I getting something way more stupid?
     
  10. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Good morning everyone,

    The issue has been fixed and all uploads are currently being reprocessed.
    Give it some time, they will start to show up on your account in the next few minutes.
     
    Last edited by a moderator: Oct 17, 2013
  11. tebee
    tebee Well-Known Member
    I still have a few model where it says the preview is still generating.

    this is one

    http://shpws.me/ptWB

    is there a way to make these regenerate it or should I just upload the file again?

    Tom
     
  12. lensman
    lensman Well-Known Member
    Personally, I would log out, log back in. Check to see if files are there and if not re-upload...

     
  13. 7943_deleted
    7943_deleted Member
    Hey guys,

    As Mitchel posted in the other thread:
    The issue has been fixed and all uploads are currently being reprocessed.
    Give it some time, they will start to show up on your account in the next few minutes.
     
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