Help Please! / Upload Error... Try Again In A Few Minutes

Discussion in 'Design and Modeling' started by flat_twelve, Jun 17, 2022.

  1. flat_twelve
    flat_twelve Member
    Hi!
    so I'm having this message quite often when I try to upload a model: "oh no, something went wrong... try again in a few minutes." I don't understand what is the problem. Is it the file, the model or the upload that is not working? when trying again it never works.
    This time I tried again with a different file format. First time was .dae , I reupload same model as .obj ; it worked, comes out as printable, but the color is not there. (it is a colored model) anyone has a clue?
    I'm exporting from Meshmixer if that can make any difference
    thanks for your help.
    g
     
  2. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    send an email to Customer Service with the file, we'll be happy to have a look.
     
  3. I gave it another go, but this time I used a different file type. I uploaded the identical model twice; once in.dae and once in.obj; both times the model printed successfully, but without color. Anyone recognize this (it's a colorful model)!
    drift hunters 2