How unusual. In all the time I've been printing with Shapeways I've *never* had anyone contact me about bad prints. I just get bad prints, see that changes need to be made, and resubmit/order another copy. And I've always done this exclusively MY OWN DIME.
I've ALWAYS paid for all of my bad prints, because if there was error in the print, that's my fault and something I can fix. I made 3 versions of the Pen dragon, in 2 different sizes, before I had a print that had no errors. The only time I ever contacted Shapeways about any errors was the time when the teeth just disappeared. That was a data fault on their side; that part of the model just wasn't being accepted by the machine.
In this case though, I had 6 successful copies printed, in 4 other data file versions, with no errors at all. I've been enhancing the model for thickness and durability on my own, even before the last copy forced me to thicken the wings just to appease the second-to-LAST reviewer that bounced my Dragon. And that guy finally let this last version though after the thickening.
Now I have yet ANOTHER person rejecting my model because they say it's not thick enough. How many times do I have to modify and successfully print my Pen Dragon BEFORE SHAPEWAY STAFF WILL STOP ****ING WITH ME???!?!
This is completely ABSURD!