Hello Glen,
I do appreciate your technical knowledge. I guess I should have been more clear about my level of knowledge. I am an engineering student, and have had a classes over manufacturing in traditional and non traditional methods. I have also had exposure to the processes, and understand the working. However not to a technical level to be debate worthy.
However i received an order today, which was without any problems like the first order out of the three. No slag, and the finish for this order of pieces was also once again similar to the first.
So 5/6 pieces have a similar finish, and the other one looks as if it may have missed a step in the processing.
5/6 of the pieces have no visible slag, however one does in a relatively wide area.
5/6 pieces have sprue placement in a logical area which is not in prominent sight.
I understand it isn't a perfect process, but I feel the flaws were ones ignored, and would be a reason a customer who buys my models directly from shape ways would likely throw a tantrum over.
I am sure the ratio of error here will be less than 5/6 and sure that may be great for 3d printing, but it is still nearly 20% of your customer base which could never buy a product from you again due to errors like these.
Yes I agree with everyone to an extent, with all the very valid points, defending shape ways. However it is important that I hear from shape ways directly in what happened to the models, how to prevent defects in quality by possible alterations to the model, or if simply mistakes could, possibly have been made or something been overlooked in