Let's go on with the e-mails...
Once again, sorry if the tone is sometimes ironic, the goal is really to explain what is unclear for me, not to criticize for the pleasure of criticizing
So that's cool. Compared to the previous one (which begin by "Hi [space]," you remembered my first name. Adding the name is great. Not only it make the conversation more personnal, but it proves that this e-mail is not a spam
.
Nothing special to say here, the message is quite clear:
- The upload has been sucessful.
- You will do some check.
- If it is ok blabla, if not blabla.
Perhaps there could be some hyperlinks, and the title could be "Shapeways | Your model 'Space Filling' had been uploaded successfully" to be more consistent with the other titles.
Then, you received another e-mail sometimes some seconds after, sometimes some seconds before (which can be confusing). This raises the question: are two e-mails necessary?
But, let's go on.
First I've got now a second name. That's cool also. But if all the messages could be consistent in terms of naming (currently no name/first name/complete name) it would be even cooler.
And from here, the message is a little bit more... confused.
So the processing and the checks are differents things, right? You just finished the processing, so the checks occured before? or were perhaps part of the processing?
Anyways. You did that in order to make sure my product can be print. And so what? What is the result? I think somewhere you should say that the tests have been successful.
I don't think you can say you are
sure it is printable, there are still some manual checks afterwards, so perhaps the wording should be different.
OK, this time I am lost. We are back in the future: my model has been successfully uploaded? Didn't I already receive a message about that? that's past. It will be soon available in my designs. This is more future, right? But each time I receive this e-mail the model is already there (some kind of present for me in both senses of the term).
Then, you explain how to order it. OK.
Then some suggestions. Why not. But for me this closes the topic of ordering.
But then, you go back to the ordering topic with the delivery times...
Once again, if you want to be clear, try to keep the chronology consistent.
- we run some checks
- we finished the process (checks are part of it)
- the checks have been sucessful
- the model is now in "my design"
- to order it do that
- once ordered, the delivery will take this time
- then some suggestions if you want.
That's all for now...
I hope you do not hate me too much...
[EDIT] fixed some typos