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icon8.gif  Sorry, we were unable to process your uploaded model ..... [message #57110] Mon, 19 November 2012 20:04 UTC Go to next message
avatar Salorian  is currently offline Salorian
Messages: 27
Registered: November 2011
Go to all my models
Junior Member
I am really fed up, we do have water tight models, size about 48MB, I uploaded 12 of them, about 70% of them stalled and I got this VERY informative message :
The 3D model B 008 table 1mio you recently uploaded didn't pass all our automated checks, so it's not yet ready for 3D printing.
Our tutorials and FAQ can be super helpful for more detailed information, or you can always ask the community a specific question on our forum
If you're stuck or have any questions, don't hesitate to reach out at service@shapeways.com. Please include the file attached to the email, as well as any notes on your design, so we can help you solve your problem as quickly as possible.


It is so wonderful, marvelous and informative, that there is absolutely no hint, WHAT check has not been passed ?
We are using GeomagicWrap, Meshlab and all those programs do not show any evidence of problems.
To my gut feel, there ist still a server problem, upload of larger files takes far too long, thus timing out ?
Any hint what to do, because I do definetely not want to email 12 emails to support, with 48MB files appended to each of those mails.
It is just frustrating ..... Embarassed
Re: Sorry, we were unable to process your uploaded model ..... [message #57111 is a reply to message #57110 ] Mon, 19 November 2012 20:23 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5401
Registered: September 2008
Go to my shop
Shapie Expert
I work here
Sorry to hear this. I've emailed some people to see what's going on with getting this fixed.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com
Re: Sorry, we were unable to process your uploaded model ..... [message #57125 is a reply to message #57110 ] Mon, 19 November 2012 22:48 UTC Go to previous messageGo to next message
avatar Fredd  is currently offline Fredd
Messages: 350
Registered: November 2011
Go to all my models
Senior Member
Attach the model in your next post here(hopefully zipped, Smile) This would help others to possibly help, besides SW service.


Have any questions regarding Blender, and need fast answers, you are always welcome at the IRC Server Freenode, channel #blender. As a bonus, several there have experience in modelling for 3D prints.

Keith
Re: Sorry, we were unable to process your uploaded model ..... [message #57136 is a reply to message #57125 ] Tue, 20 November 2012 06:30 UTC Go to previous messageGo to next message
avatar Salorian  is currently offline Salorian
Messages: 27
Registered: November 2011
Go to all my models
Junior Member
unfortunately, due to the confidentiality agreement we signed with our customer, I am not entitled to put this model into a forum.

Meanwhile I got an idea that the size of the model might have caused the problem.
It is just VERY unfortunate, that your automated message does not state, what the reason for the rejection was.
Anyway, I will resize and retry .....


Leave your EGO behind and the universe will open up ....
Re: Sorry, we were unable to process your uploaded model ..... [message #57435 is a reply to message #57136 ] Sun, 25 November 2012 17:13 UTC Go to previous messageGo to next message
avatar Salorian  is currently offline Salorian
Messages: 27
Registered: November 2011
Go to all my models
Junior Member
I resized, ran many integrity tests (netfabb), loaded up about 19 files (48MB/ea.) spent an hour or so, just stupid clicking the "next upload" (why is there no batch upload..?).

Result: about 8 files failed - due to unknown reasons, which makes the designer life really tough. If you know a reason, you might be able to fix it, but SW never tells the rejection reason .. Rolling Eyes


Leave your EGO behind and the universe will open up ....
Re: Sorry, we were unable to process your uploaded model ..... [message #58099 is a reply to message #57435 ] Thu, 06 December 2012 10:35 UTC Go to previous message
avatar bartv  is currently offline bartv
Messages: 1668
Registered: December 2007
Go to my shop
Shapie Expert
For future reference, this thread is continued here:

http://www.shapeways.com/forum/index.php?t=msg&th=11733& amp;start=0&


Community Manager Europe | Shapeways

 
   
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