I'll start off by pointing out that I think Shapeways is offering an amazing service, and as someone that has been manufacturing my own inventions, and selling products online for over 6 years, I know not to judge all experiences based on just one.
Today I received my first ever order from Shapeways.
Skipping past the fact that it took almost 50% longer than the "normal" expected time, here are some of the issues I am not happy with.
There is powder coating the object that I will have to clean before I would use it. There is also some kind of clear plastic material (support material I assume) still on the object that I am not sure how to remove without breaking the object. It can be seen in this photo.
I am really hoping to use shapeways to sell my products direct to customers, and I can not do that if the objects will arrive to my customers in this condition.
I wanted to try out the Shapeways offer to get a piece on a necklace, and the piece was sent without the necklace. So of course, that is also a concern.
Another other issue is that I ordered an object in stainless steel, and it has not arrived, nor have I heard anything about it.
I e-mailed shapeways when they told me my package was shipping, and was told that I would be getting both in the same package, yet that is not the case. So, at this moment, I have no idea if my steel object has been made, or is on the way. I placed the order August 30th.
Despite all of this, I am not giving up on Shapeways, as there are too many things I want to make using 3D printing, and I still feel they are are the best place to use for it.
I just really don't like that it will probably be another month or more before I can see more results. If I don't have the steel object here, I can't make decisions I wanted to make about the next object I am working on.
Here are some pictures of the object that came in: