No answer from service team

Discussion in 'Bug Reporting' started by Tramspotters, Dec 3, 2013.

  1. Tramspotters
    Tramspotters Member
    Hi there,

    usually I don´t write in public if there are some problems, but I´m waiting for many days for an answer to my mails. Are you too busy to answer to a complain?

    Best wishes
    Guido
     
    Tramspotters, Dec 3, 2013
    #1
  2. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Hi Guido,

    The oldest email in our inbox is currently 10 hours old.
    If you haven't received any feedback, would you like us to send another email at service@shapeways.com?

    The last email from your email address (info@....de) is 7months old.
    Have you used a different address?

    Mitchell
     
    MitchellJetten, Dec 4, 2013
    #2
  3. Tramspotters
    Tramspotters Member
    Hi Mitchell,

    thanks for your reply. I will forward you my mail from 11/23/2013, 11/29/2013 and 12/01/2013.

    Bye, Guido
     
    Tramspotters, Dec 4, 2013
    #3
  4. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    MitchellJetten, Dec 4, 2013
    #4
  5. Tramspotters
    Tramspotters Member
    You got mail ;-)

    Thanks Mitchell
     
    Tramspotters, Dec 4, 2013
    #5
  6. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    I did not receive any emails Guido :O
    It looks like something went wrong on your side?
     
    MitchellJetten, Dec 4, 2013
    #6
  7. Tramspotters
    Tramspotters Member
    My mail accounts is fine ...
     
    Tramspotters, Dec 4, 2013
    #7

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