Need help with your order or a specific problem?

Email Us


Please include your order #, it helps us help you!

You can also find us on Twitter @shapeways

Our Customer Service strives to reply to emails within 24 hours.

However, we are in the Netherlands, and are not robots, so please keep in mind this is 5 to 8 hours ahead of US time.

"We're happy to help you with any questions or feedback you may have about Shapeways."
— Ralph van den Borst, Customer Service Manager

Questions about 3D modeling, materials, or ordering?

What materials can you 3D print?

From plastic to stainless steel, silver, and ceramic, see our Materials Page for complete info.

What material is right for my project?

See our Material Comparison Page to compare price, durability, and minimum wall thickness.

What 3D file formats can I upload?

STL, Collada, OBJ, X3D, VRML2. For detailed info, see the Upload Page. Color models must be uploaded as a zip.

Will you provide a quote on my print?

All pricing is calculated automatically after you upload your model. See the Material Comparison Page to see prices between different materials. Or, just upload your model right now and see what the price is in a few minutes.

How do I get started with 3D modeling?

You can check out our Tutorials and the Forum on popular 3D software. Or, you can make something in a few minutes with a Shapeways Creator.

I uploaded my model, but I got an error email. What does it mean??

See our Model Troubleshooting Guide. You can also email Customer Service for direct help.

Will you fix my model?

We do not provide direct design assistance. You can find lots of helpful people who are expert 3D modelers and designers at our Forum. We also recommend the free software Netfabb for fixing models. You can also see our Tutorial on Netfabb.

What are your shipping options and costs?

We ship UPS, and costs are flat rate. See our Shipping Info for prices for your location and info on customs and duties.

What is the status of my order?

You can check the status of your order underYour Orders on your Shapeways account. You can also check material statuses for info on current lead times.

See more Frequently Asked Questions →

Feedback & Bugs

Have a suggestion to make Shapeways better?
Post it at: feedback.shapeways.com
You can also see everyone's suggestions and vote for the ideas you agree with.

Found an urgent bug or a major site problem? Email Brad Dickason
Director of Product

We regularly review user submissions and are constantly working to improve features.

Found an error or something broken?
Please see the Bugs & Problems section.

Press, Media, and Events

Partnerships & Sponsorships

For stories regarding Shapeways, our community or their products, interviews, and speaking requests:

Carine Carmy
Director of Marketing

For business partnerships and sponsorship with Shapeways and our community:

Charlie Maddock
Director of Business Development

Education Programs

Materials

Want to share the possibilities of 3D printing with your students, and incorporate Shapeways in your class or department program?

Duann Scott
Communications

Have specific questions about materials? Are you a supplier interested in working with Shapeways?

Nancy Liang
Materials Product Lead

Want to work at Shapeways?

See our Jobs page to check for open positions.

We're growing quickly, so if there's not something for you, check back often for new positions.

Shapeways Founders