Our Customer Service strives to reply to emails within 24 hours.
However, we are in the Netherlands, and are not robots, so please keep in mind this is 5 to 8 hours ahead of US time.
"We're happy to help you with any questions or feedback you may have about Shapeways."
— Ralph van den Borst, Customer Service Manager
What materials can you 3D print?
From plastic to stainless steel, silver, and ceramic, see our Materials Page for complete info.
What material is right for my project?
See our Material Comparison Page to compare price, durability, and minimum wall thickness.
What 3D file formats can I upload?
STL, Collada, OBJ, X3D, VRML2. For detailed info, see the Upload Page. Color models must be uploaded as a zip.
Will you provide a quote on my print?
All pricing is calculated automatically after you upload your model. See the Material Comparison Page to see prices between different materials. Or, just upload your model right now and see what the price is in a few minutes.
Will you fix my model?
We do not provide direct design assistance. You can find lots of helpful people who are expert 3D modelers and designers at our Forum. We also recommend the free software Netfabb for fixing models. You can also see our Tutorial on Netfabb.
What are your shipping options and costs?
We ship UPS, and costs are flat rate. See our Shipping Info for prices for your location and info on customs and duties.
Want to get involved in the Shapeways community or help spread the word?
Contact Community Europe:
Contact Community USA:
For stories regarding Shapeways, our community or their products, interviews, and speaking requests contact:
Director of Marketing
For business partnerships and sponsorship with Shapeways and our community contact:
Director of Business Development
Want to share the possibilities of 3D printing with your students, and incorporate Shapeways in your class or department program contact:
Have specific questions about materials? Are you a supplier interested in working with Shapeways contact:
Have a suggestion to make Shapeways better?
Post it at: feedback.shapeways.com
You can also see everyone's suggestions and vote for the ideas you agree with.
We regularly review user submissions and are constantly working to improve features.
See our Jobs page to check for open positions.
We're growing quickly, so if there's not something for you, check back often for new positions.
Once a month we hold our live video chat with the Shapeways community.
That moment is happening now.
Join us at shapeways.com/community/live