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How can we help?

Our support team spans multiple time-zones and is always available to help you.
Contact us for personal service or go directly to our community and help information below.

Buying from Shapeways

General FAQ

Have questions about orders, production, shipping, or about Shapeways?

Shipping Information

We ship worldwide. Learn more about our shipping options and possible import taxes.

Materials Status

Materials sometimes see production delays due to backlog. Check the current status.

How your order is 3D printed

Learn about the steps, personal service and passion that goes into your order fulfillment.

Price Information

3D printed products are priced by material use and designer markup.

Order Status

Sign in to see the progress and status of your order(s).

Making Products

Maker FAQ

Have questions about making your own products? Look here first.


Learn how to design products for 3D printing.


Learn all about our 30+ high quality 3D printing materials. Design amazing products.

Print It Anyway Pilot

Interested in prototyping and iterating? Learn how you can use Print It Anyway.

How we 3D print your products

Learn about all the steps, personal service and passion that make products come alive.

Supported 3D Applications

Browse our list of supported software & file formats.

Solving Upload Issues

Here's how to solve some problems people experience while learning 3D printing design.

Selling Products

How to open a shop

Sell world wide today. You design, we'll do the 3D printing, shipping... everything else.

Shop Management Best Practices

Tips and tricks for improving sales in your Shapeways Shop.

Selling via Shopify

How to connect your Shopify shop to Shapeways Fullfilment and automate manufacturing.

Let the community help you

3D Design

Anything about your creative designs.

3D Applications

For questions about using Shapeways with your 3D application.

3D Printing

Questions and answers regarding our 3D printing technology and production options.


For questions about ordering and shipment.

Bug Reporting

Something on the website broke? Unexpected error? Report your bugs here!


Got ideas for improving Shapeways? We want to hear them!



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