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HelpShapeways Shopify Integration

Shapeways Shopify Integration

Frequently Asked Questions

What is the Shapeways Fulfillment app?

Shapeways Fulfillment is a free app available on the Shopify app store. The app directly connects a Shopify store to Shapeways’ 3D printing manufacturing and fulfillment network, giving your business seamless access to 3D printing technology in over 40 materials and finishes. When your customer makes a purchase from your Shopify store, the order will flow through to Shapeways and can be fulfilled manually or automatically, depending on your business needs.

How do I set-up the Shapeways Fulfillment app?

For a step by step walkthrough of how to set up the Shapeways Fulfillment app, download our guide [link].

How do I link my Shapeways products to my Shopify store?

There are two methods for accomplishing this, which are outlined in our guide [here]. If you'd like us to send you your Shopify Product CSV, email us at storefronts@shapeways.com with your Shapeways username and the email address associated with your account.

Will you be updated the app with new features?

Yes, we plan on rolling out new updates for the Shapeways Fulfillment app in the future. We are constantly listening to your feedback and developing new ways to make the app better suit your business needs. If you'd like to reach out to us with a feature request, email us at storefronts@shapeways.com

Why do I need to have a credit card on file with Shapeways?

A credit card is needed on file to charge orders when they are automatically fulfilled through Shopify and sent to our printers.

What if my credit limit isn't high enough to handle order volume?

If your credit limit is not high enough to handle your order volume, you can try getting a Paypal credit card set up. Use Paypal's business credit card for the purchases and connect it to the Paypal account with Shopify.

Do my Shapeways product need to be set to Public in order to sell them on Shopify?

No, your products do not need to be public on Shapeways.com in order to sell them through Shopify. You can leave your products set to Private and still map them to Shopify, selling them through your own personal store.

Can I link multiple Shapeways accounts to 1 Shopify account?

Currently, you are only able to link one Shapeways account pre Shopify store.

Why don't I see all of my products in my Shopify Product CSV?

The Shopify Product CSV only displays items in your Shapeways shop that have been set to Public. Private items will not appear in this file.

How can I keep track of my sales?

You can track your sales in Shopify. Click System Admin and then click Analytics. Here's a link to the Shopify tutorial about this: https://help.shopify.com/en/manual/reports-and-analytics/shopify-reports/report-types/sales-report

I tried to install the Shapeways Fulfillment app, but I keep getting directed to a blank page. What do I do?

If you're experincing this issue, it may be because you're using an ad blocker. Please disable your ad blocker and try again.

I downloaded a CSV file from my Shapeways account, but I can't upload it to Shopify. How do I upload this file?

The CSV file is a reference for mapping your Shopify product variants to the model ID and material, but inputting the IDs themselves is a manual process. For each product-variant, use the CSV reference to find the ID of the Shapeways model. Copy that ID, input it in Shopify, and select the material you want it to print in.

How does shipping work?

Currently you are able to select two shipping options from Shapeways: the lowest cost option or the fastest options. The exact shipping speeds and costs from Shapeways vary by country and can be found here: https://www.shapeways.com/support/shipping. If you'd like to match shopify options to the Shapeways options, you are able to set up zones and rates in your store's shipping settings. Here's the link to the Shopify tutorial about this: https://help.shopify.com/en/manual/shipping

Can I ship products in my own custom packaging?

Currently, all orders ship in a standard Shapeways-branded box. You have the option of shipping orders to your own address first, if you'd like to rebox products with your own custom packaging. If you'd like us to ship orders in custom packaging, please email sales@shapeways.com with your inquiry.

Can my order get rejected?

Orders coming in from Shopify will go through the standard Shapeways model review process. You can find more information about the model review process here: https://www.shapeways.com/support/faq

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