Shapeways Shopify Integration
Frequently Asked Questions
What is the Shapeways Fulfillment app?
Shapeways Fulfillment is a free app available on the Shopify app store. The app directly connects a Shopify store to Shapeways’ 3D printing manufacturing and fulfillment network, giving your business seamless access to 3D printing technology in over 40 materials and finishes. When your customer makes a purchase from your Shopify store, the order will flow through to Shapeways and can be fulfilled manually or automatically, depending on your business needs.
How do I set-up the Shapeways Fulfillment app?
For a step by step walkthrough of how to set up the Shapeways Fulfillment app, download our guide.
How do I link my Shapeways products to my Shopify store?
Will you be updated the app with new features?
Yes, we plan on rolling out new updates for the Shapeways Fulfillment app in the future. We are constantly listening to your feedback and developing new ways to make the app better suit your business needs. If you'd like to reach out to us with a feature request, email us at firstname.lastname@example.org
Why do I need to have a credit card on file with Shapeways?
When an order is placed through Shopify, your card on file with Shapeways is charged for the base price of the model (plus shipping and applicable taxes). The customer will be charged the retail price (what you sell the product for on Shopify). Shopify will then distribute funds to your bank account based on their pay period.
What if my credit limit isn't high enough to handle order volume?
If your credit limit is not high enough to handle your order volume, you can try getting a Paypal credit card set up. Use Paypal's business credit card for the purchases and connect it to the Paypal account with Shopify.
Do my Shapeways products need to be set to Public in order to sell them on Shopify?
No, your products do not need to be public on Shapeways.com in order to sell them through Shopify.
Can I link multiple Shapeways accounts to one Shopify store?
Currently, you are only able to link one Shapeways account per Shopify store.
Why don't I see all of my products in my Shopify Product CSV?
The Shopify Product CSV only displays items in your Shapeways shop that have been set to Public. Private items will not appear in this file.
How can I keep track of my sales?
I tried to install the Shapeways Fulfillment app, but I keep getting directed to a blank page. What do I do?
If you're experincing this issue, it may be because you're using an ad blocker. Please disable your ad blocker and try again.
Can I ship products in my own custom packaging?
Currently, all orders ship in a standard Shapeways-branded box. You have the option of shipping orders to your own address first, if you'd like to rebox products with your own custom packaging. If you'd like us to ship orders in custom packaging, please email email@example.com with your inquiry.
Can my order get rejected?
Orders coming in from Shopify will go through the standard Shapeways model review process. You can find more information about the model review process here.