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HelpShipping Information

Shipping Information

Tracking

All orders ship with a tracking number that can be used to monitor the status of the package in transit.

Please note: the listed delivery times are based on the average rate provided by the individual carrier and could be longer based on your location and service restrictions. Shapeways is not responsible for delays attributable to the carrier.

If you are having trouble tracking or receiving a package, please contact us at service@shapeways.com

Carriers, Delivery Times & Pricing

Destination Option Delivery Time (Business days) Flat Rate
United States Standard Shipping 1-4 $4.99
UPS Ground Shipping 3-5 $6.50
UPS Two Day 2 $9.50
UPS Next Day 1 $15.50
Canada Standard Shipping (no brokerage fees) 2-8 $11.50
UPS Worldwide 1-3 $21.50
Puerto Rico, Mexico UPS Varies by country $19.99
Australia, New Zealand Standard Shipping (no brokerage fees) 5-9 $14.99
UPS Worldwide 3-8 $25.99
Germany DHL Europaket 1-2 $4.99
UPS 2-3 $9.50
UPS Express 1-2 $19.99
Netherlands, Belgium Value Shipping 3 $4.99
Standard Shipping 2 $7.50
Express Shipping 1 $24.20
Luxembourg DHL For You 1 $4.99
Standard Shipping 1-2 $7.50
UPS Express 1 $24.20
UK Standard Shipping 1-2 $4.99
UPS Express 1 $19.99
Austria, Italy, Ireland UPS Varies by country $9.50
All other EU countries, Switzerland, Norway, San Marino, Vatican, Andorra, Liechtenstein UPS Varies by country $12.50
Asia UPS Varies by country $26.00
All other countries UPS Varies by country $30.00

All prices exclude VAT and Sales Tax.

Production Time

Our production times vary based on materials products are 3D printed in. Visit the Materials page to find specific production times for each material. Please note that we ship all ordered products together, so the product in your order with the longest production time will determine when your order will ship. You can see the estimated ship date for your order in your shopping cart or on the order status page once you've placed the order.

We do our best to get your orders to you as quickly as possible. The listed production times for Shapeways materials take into account the challenges of manufacturing unique and untested designs. This means that many items ship ahead of schedule, though we cannot guarantee it. Unfortunately, some designs may also face delays. We'll provide email alerts to keep you updated on the status of your order, and you can always check your order status page.

Post Office Boxes

In the United States, delivery to PO Boxes can be achieved using USPS.

Army Post Office, Fleet Post Office, Diplomatic Post Office

Delivery to APO, FPO and DPO can be achieved using USPS.

Shipping to a Different Country

We're working to make it easier for you to send gifts to friends and family across the world. Currently, to guard against online fraud, we require that the country of your Ship To address matches the country of your Bill To address.

Import Duty, Tax and Brokerage Fees

We make every effort to minimize any import duty, tax and brokerage fees to which you may be subject. However, depending on the destination country of your order, duty, tax and brokerage fees may be assessed upon importation. Our shipping charges are only for the cost of carriage and do not include these additional charges. Contact the carrier and the customs authority in your country for further information.

Goods shipped outside of the United States or European Union will be described as plastic or metal goods. Combined import duty and tax are typically 5-20% of the total order value. In some cases, an additional brokerage fee may be assessed by the carrier.

We have retrieved these tariffs for you as an indication:

  • Plastic 3D prints - HS code 3926400000; 6.5% tariff
  • Sandstone 3D prints - HS code 6913901090; 3.5% tariff
  • Stainless Steel 3D prints - HS code 83062100; 0% tariff, though there might be 15% additional tax for bullion decoration objects

If delivery of an order placed on www.shapeways.com is refused, you will be responsible for the original shipping charges, as well as any import duty, tax, and brokerage fees that may be assessed.

Shapeways makes every effort to minimize the possible burden of these additional charges and we are in process of making improvements to how we ship into several major markets worldwide.

Pick Up Address (New York)

30-02 48th Ave.
Floor 2
Long Island City
Queens, NY 11101

Opening times are 9am-5pm, Monday - Friday.

The entrance is on 48th Ave. To enter, head up the stairs to the second floor, hang a left through the door and walk all the way down to the end of the hallway. The entrance is the final door on the left. Ring the buzzer to the left of the door to gain access.

Pick Up Address (Eindhoven)

Shapeways NL
Kanaaldijk-zuid 3a
5613 LE Eindhoven
The Netherlands

Opening times are 8am-5pm, Monday - Friday.

To enter, ring the buzzer which is on the right column at the front door facing Kanaaldijk-zuid, noted by a big Shapeways sign.

Non-serviceable Countries

Due to service limitations by our carriers as a result of internal policies or international trade embargoes and economic sanctions, we are unable to ship to the following countries. More information can be found at the websites of our carriers UPS and USPS. Please accept our apologies.

AC Ascension Islands
AQ Antarctica
BV Bouvet Island
CC Cocos (Keeling) Islands
CU Cuba
CX Christmas Island
EH Western Sahara
ER Eritrea
FK Falkland Islands (Malvinas)
GQ Equatorial Guinea
GS South Georgia & South Sandwich Is.
HM Heard and McDonald Islands
IO British Indies Chagos
IR Islamic Republic of Iran
KP Korea, North
MI Midway
MM Myanmar
NR Nauru
NU Niue
PC Caroline Islands
PM Saint Pierre and Miquelon
PN Pitcairn
RU Russian Federation
SD Sudan
SH Saint Helena
SO Somalia
SS South Sudan
ST Sao Tome and Principe
SY Syrian Arab Republic
TF French Southern Territories
TK Tokelau
TM Turkmenistan
WK Wake Island

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