Frequently Asked Questions - Answers Here!

General Questions
Q: How do I measure for our product? 
A: Please read the Fitment Guide. If you have specific questions not answered in the guide, please message me through the shop.

Q: I want to ask you a question, but the "Contact the Designer" button says I'm not authorized, how do I contact you?
A: You probably just need to verify your e-mail using the link Shapeways sends you - sometimes that e-mail winds up in your spam or junk folder. That is the best way to contact me for questions.

Q: Does the cage come with a ring? Does it come with a lock?
A: No. rings and cages are sold separately, allowing you to mix and match what you order. It does not come with a lock - see the next question on how to get a lock.

Q: Where can I get a lock for the Cherry Keeper?
A: ***NEW*** High Quality Locks are now available through the Shapeways shop
Burg-Wachter ME/2 from Shapeways

Q: Where else can I get a lock for the Cherry Keeper?
A: Several options are available (in the US)
Cheap: HappyGo Stealth Lock on Amazon
Cheap: TERNENCE Stealth Lock on Amazon
Good: Burg-Wachter ME/2 from Steinlock
Good: Burg-Wachter ME/2 on Amazon
In Canada
Cheap: HappyGo Stealth Lock on Amazon.ca
In Europe
Good: Burg-Wachter ME/2 on Amazon.co.uk

Finish Questions
Q: What is the difference between the natural finish, processed and premium material in your Cherry Keeper?
A: 3D printing leaves a soft texture on every print, Natural finish is not a print setting I recommend as it is the roughest. Processed is best described as the texture of an egg shell. Premium plastic still has a slight texture, but it's glossier and slipperier, meaning skin will glide across it a little easier. Depending on your personal preference, any of them could need sanding. Some people like the grip, some people want it smooth. Shapeways goes into detail on those questions here:
https://www.shapeways.com/materials/versatile-plastic

Q: Can I make the cage or ring smoother in any way?
A: I do recommend giving it a sand if you're sensitive to the roughness or just want it smoother. 10-15 minutes with 600-800 grit wet sandpaper on the ring can make a world of difference.  Do note that this may dull or remove the color in the sanded area. If appearance is of utmost concern, I recommend ordering in White, performing the finish work and then dyeing it yourself using a product like RIT DyeMore.

Order Questions
Q: When will I get my order?
A: The Shapeways website gives your that information once you put in your address - it allows you to pay for priority printing and/or shipping to expedite your order if you want it sooner than the expected date they provide you.

Q: Is the shipping discrete?
A: Shapeways sends any item you order from them comes in a box that says "Shapeways" - it's about as revealing of its contents as a box labelled "Amazon"

Q:I received the wrong item in my shipment, what do I do?
A: Please double check your order, and if the product that was delivered does not match what you ordered, please get in touch with Shapeways support and let them know that the wrong item was sent to you. Please use the contact link on the support page for wrong items in order.

Q: If I place an order, can you make changes to it before you send it to me?
A: No. Shapeways is automated, the design you order is exactly what you will receive. Items do not come from me, or to me to where I can make changes after the order. If you want something different than what you see, message me regarding a customization/different size ring/custom size cage - all of those need to be designed before they can be ordered.

Q: Can you cancel or change my order after I place it?
A: No.  Shapeways is who you need to work with if you've placed an order - you may be able to cancel an order if it is not yet in production, but you would have to reach out to them.  Please use the contact link on the support page for wrong items in order.

Ring Questions
Q: There are dimensions on pages, but what I have doesn't match exactly - what's up with that?
A: 3D printing Nylon has some variance in accuracy: ± 0.15mm, then ± 0.15% of longest axis. Please use measurements as a starting point and relative to other pieces within the shop.

Q: What is the Ball Hook on Rings for?
A: A Ball Hook on a ring is typically a matter of preference. The Ball Hook separates the testicles, and makes the area less roomy. That can be an advantage or a disadvantage, it depends on the wearer and their preferences. Other uses for it are limited only by your imagination..

Q: Why Would I choose a Double or Triple ring?
A: Single, Double, or Triple - it's up to your preference. The double adds a bit of length to the cage, but it also has a wider contact patch with the skin which can be good for some people as it has a less pinpoint pressure point. It can also provide more "grip" on the skin and the skin may slide through a bit less. On the downside, it may push the testicles a bit more forward than a single ring as there is less skin to allow them to droop.

A: What size ring should I choose with the Innie?
A: For the Cherry Keeper Innie, I recommend going up 6-8mm from the ring size you would wear with a more traditional cage design. I would not recommend a highly angled ring at all, but do consider one with the Love Handles on it to ease the burden of adding a strap and holding it tight against the wearers body.