Location: Eindhoven, NL
Shapeways is a fast-growing, global startup, with the goal of making 3D printing more accessible and affordable. Everything we make is custom, tailored to our customer's wishes. Want to help deliver excellence to our growing community? You'll be the one making sure that every customer order is printed to perfection.
In the role of Customer Service Specialist you will be the glue holding it all together, as you will support both our CS Agents and our customers. You will be tasked with answering questions regarding our services and 3D printing, helping our users prepare their 3D models for production, and liaising with internal departments to ensure on-time delivery of quality products.
It's in your genes to want to deliver happiness to each and every customer, exceeding their expectations! You enjoy working within cross-functional teams, relaying essential feedback to other departments such as Marketing, Supply Chain Management and Product Management, and helping to provide a great experience on our site and deliver a brilliant product. The CS teams works 7 days per week to provide maximum availability to customers, as such you will be required to work on weekends. You are motivated and driven by the desire to provide customers with an unforgettable experience!
Send all of the following to firstname.lastname@example.org: