Workshop Item Not Displayed In Store

Discussion in 'Customer Service' started by twalton8todd, Aug 8, 2017.

  1. twalton8todd
    twalton8todd Member
    I have an item in my workshop which will not display in my store. I have examined all potential problems, the item is selected for sale to the public and has been saved to the proper category. There are no printing or processing issues with the part. It just doesn't show up in my store listing.
  2. mkroeker
    mkroeker Well-Known Member
    Make sure that all the materials you have made available to customers (and set your markup for) are marked as visible (checkmarked eye symbol to the right of that table not greyed out)
    jimmyadvice likes this.
  3. jimmyadvice
    jimmyadvice Shapeways Employee CS Team
    @twalton8todd the above answer is correct for troubleshooting.

    If you are still having problems seeing this model, please send an email with a link to the model to
  4. twalton8todd
    twalton8todd Member
    Thanks to mkroeker, his tip worked like a charm!!
    jimmyadvice likes this.