Where is my Order??????

Discussion in 'Customer Service' started by fingerblister, Dec 30, 2009.

  1. fingerblister
    fingerblister New Member
    Ok,

    All i want to know is when to expect it. I ordered the branding iron like in Nov. and now its almost Jan. of next year. No one has responded back to me with just a simply estimate of when to expect it. Which for me is a very bad thing since i have about 2400 kids wanting to know when they can get there product that I can't send with out branding it =(.

    107702 is my order number. Any info would be nice. I already know its in production. I just need to know when I will get it in the mail.

    Thanks,
    Anthony H.
     
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    When did they tell you it was going into production? About one or two days after that you should see a UPS delivery tracking number email. Did you email support@shapeways.com? I know it sucks but this is the first year of shops, the site is in beta, and growing faster then shapeways can compete with, especially during the holidays.
     
  3. fingerblister
    fingerblister New Member
    I got the email my product was going into production on 12/15/2009. Yes I have emailed and pm them several times. Still no reply back. I know they have received the messages because I got a notification back stating they read it. I understand there a growing company and I respect it as I am a growing company but the number one thing you don't do wrong is Communication! That should be the most important. Heck I was even willing to make a long distant phone call if I could have found the number.

    If the order takes till mid Jan. to get then it takes that long but I need to know so i can inform my clients as well. Its only out of respect to the client.

    I have faith in shapeways to provide a great product no worry there I just need to know where it is.

    Anthony.
     
  4. maartje
    maartje New Member
    Hi Anthony,

    See my PM!

    Kindly,
    Maartje
     
    Last edited: Dec 30, 2009