What happened to my model?

Discussion in 'Bug Reporting' started by clsn, Sep 16, 2010.

  1. clsn
    clsn Well-Known Member
    I just uploaded a model, got the email thanking me for uploading me, and the email saying that it's printable... and yet it isn't in my "My Designs" page. What happened?
     
  2. bitstoatoms
    bitstoatoms Member
    Thanks for letting us know.
    Your file should be on the server, but not on the website yet, we will fix ASAP.

    Thank you for your patience

    Duann
     
  3. bitstoatoms
    bitstoatoms Member
    The problem has been fixed,

    Models should now upload to Shapeways as per usual.

    If your previous model is still missing, please upload again and it should work.

    Our apologies for any inconvenience, and if the problem persists please let us know.

    Thank you for your patience.

    Duann
     
  4. MatarazzoDesigns
    MatarazzoDesigns New Member
    Hello, this has also happened to my models. I tried uploading one of them twice but still no luck.
     
  5. bitstoatoms
    bitstoatoms Member
    The galleries are being rebuilt right now, so it all should start to reveal itself very soon.

    3:30 am in Netherlands and the development team are working on it (well done guys).

    Our apologies again, and thank you for your patience

    Duann