"We don't cast pins"?

Discussion in 'Design and Modeling' started by hagman, Nov 28, 2012.

  1. hagman
    hagman New Member
    An order of mine was rejected with

    Reason: Thin walls
    Additional information: we don't cast pins

    "Thin walls" suggests (material is silver) tha a wall is less than 0.6 mm thick.I think I had corrected out all places where so thin walls might occur.
    Remarkably, the accompanying image does not show any thin wall markers.
    In fact, this order was a redesign of a previously failed order, where there was a complaint abount thin walls and the marker in the image showed a value *greater* than 0.6mm.

    However, what I really cannot figure is "we don't cast pins". How this?
    Admittedly I stretched the design rules for silver by placing two items. However, the exception for earrings and cufflinks is explicit in the rules. My design was not ear*rings* but ear*pins*. How does that make a difference?
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Do you have an image of these earpins? I'll see what I can dig up about the rejection. If you could supply the order number to assist them in finding the response.
  3. hagman
    hagman New Member
    Thanks a lot, it's order #169777 and here's the image of the rejection mail.


    Attached Files:

  4. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Awesome, thanks. I've forwarded on to service to figure out what's going on here.
  5. RalphVdB
    RalphVdB Well-Known Member CS Team
    Hi Hangman,

    I have sent you an PM explaining why the model got rejected. Hope this helps you out bit!