Waiting more than "some minutes" and no feedback...

Discussion in 'Bug Reporting' started by 3DHelinerd, May 10, 2013.

  1. 3DHelinerd
    3DHelinerd New Member
    Hi there,

    yesterday I uploaded two models and received two eMails that checking would be performed within some minutes. Today, I still have no models under "my models" visible, nor did I get any furhter eMails.

    Is this normal? Where ist the documentation on what to do next?

    Could somebody give a hint please?

    Thanks a lot!
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Sometimes models can get backed up in the que. Send support an email, and they will let you know the status of your upload.