Aw ha! Now I understand what's going on here.
Let me give you a quick rundown on how it works. You've apparently hired a casting house to do the lost wax casting of the brass parts you want. They wanted a master to make a mold for wax injection. This is the first mold they make. Here's how it works, they take the master ( the actual tangible item that is usually 3D printed that you want duplicates of ultimately cast in brass) and make a mold from it in rubber. This usually ends up being a rubber mold that is composed of two halves. This mold is typically made two different ways, one being vulcanizing and the other being made via casting liquid silicone resin. The vulcanizing process uses two slabs of rubber and the master is placed between them and heat and pressure is applied to cause the rubber to soften enough that it flows into all the nooks and crannies of the master. This was how your master was destroyed, they melted it. They should have known that the vulcanizing would melt the master, that's why I say they didn't know what they were doing.
However, lets say your master was composed of a material that could stand up to the heat and pressure of the vulcanizing. In this case the mass of rubber with the master encased in it is cut into two parts and the master is removed. In the silicone rubber molding process they use a type of silicone called room temperature vulcanizing (RTV) compound that goes from a liquid to a solid without needing any heating. So what's done is the master is placed in the center of a mold and the RTV is pored into the mold. A huge problem occurs when one tries this and that is tiny air bubbles stick to the master causing the resulting hardened mold to be useless because wherever the air bubbles were ends up being holes in the mold surface, so to get around this the entire mold is placed in a vacuum chamber. This vacuum chamber, called a vacuum degassing chamber causes the tiny bubbles to expand until they pop leaving behind the pure liquid RTV silicone, which then solidifies into a nice imperfection free mass of solid silicone. From there the mass of solidified silicone with the master still inside is separated into two halves, as previously described.
Then, at this point it doesn't matter if the mold is made from the silicone or the vulcanized rubber, the two halves of the mold are connected together and via a machine called a wax injector liquid wax is injected under pressure into the mold and after the wax is cool the mold is opened relieving a perfect duplicate of the master in solid wax. Perfect except for one aspect and that is the sprue. The sprue does two things, it lets the liquid wax get into the rubber or silicone wax injection mold and it will also allow molten metal to enter the next mold. Here's an example of a wax injection mold with a few wax patterns made.
And so, here's how the next mold is made, this mold is called the investment mold. The wax pattern that is made of solid wax comprising the master and the sprue, which are connected together, is place onto a rubber lid and that is placed onto the end of a steel cylinder called a flask. Here is a ring wax pattern that has a wax sprue attached to it and the sprue is attached to the rubber lid.
The rubber lid is placed on one side of the cylinder flask and then a material similar to Plaster of Paris is pored into the area surrounding the wax pattern, this material is called the investment. Here's shot of a jeweler pouring investment into a flask that has the rubber lid attached to the bottom.
After this step the investment has that problem again of tiny air bubbles sticking to the wax so the whole thing is placed into a vacuum degassing chamber to remove the air bubbles. And so, at this point the investment is allowed to cure so that it becomes a solid and what one has is a steel cylinder with a rubber lid on one end. The rubber lid is removed from the flask and the end of the wax sprue can be seen protruding from the investment, like this.
And so, that is placed in a furnace and the wax is burned out, thus the term "lost wax casting", though it is more technically known as investment casting. Once the wax is burned out this leaves a cavity in the investment, which can then be filled with molten metal. Once filled with molten metal and the metal has cooled to a solid state, but still very hot, the flask is plunged into water and the shock from cooling so quickly causes the investment to shatter and it falls away revealing the metal casting, which is now an exact duplicate of what was once the initial wax injected pattern. From there the sprue is cut off and ground down and then the whole metal part is polished or other finishing processes are done.
The wax material that Shapeways sells is used in place of a wax injected pattern, but since there is no mold to make additional wax injection patterns each one must be 3D printed, which is not very cost effective unless one is making high end jewelry that can sell for a huge profit.
There's so much more I could have described, but I wanted to just give you a basic idea of what's going on behind the scenes so you can see better what's happening.