Version actualization

Discussion in 'Shapeways Shops' started by shim, Apr 7, 2010.

  1. shim
    shim New Member
    I faced some problem with my shop.
    Some days ago I uploaded a second version of a model and announced it in the comments with the description of changes. After that (on the same day, I think), a customer ordered it, but received the previous prototype version, what I really did not want.

    How could this happen? How long does it take till the model gets really "refreshed"?
  2. shim
    shim New Member
    And what should also be mentioned - he paid a second version price (considerably higher)!
  3. rawkstar320
    rawkstar320 New Member
    you and he should contact Customer Service ASAP if you havnt already.
  4. gibell
    gibell Well-Known Member
    It is (was) a bug in their software, I had the same problem with a previous version being printed. I informed customer service and they are reprinting the correct model, free of charge.