UPS has lost shipment! been waiting for weeks for parts, no response from Customer service yet.

Discussion in 'Customer Service' started by cadsmith, Mar 25, 2013.

  1. cadsmith
    cadsmith New Member
    I emailed Shapeways customer service over the weekend and asked them to open a trace on the package with UPS, so far no reply . I ordered silver on Feb 28th, shipped March 18th. I really need these parts is there anyone who can help me? when you ship are the packages insured?

    Thanks

    Thomas
     
  2. bartv
    bartv New Member
    So sorry to hear that Thomas! I've made sure your case will be handled by our US customer service team today.

    Feel free to contact me on bart@shapeways.com if you have any questions.

    Bart
     
  3. cadsmith
    cadsmith New Member
    Where do we go from here? I needed these parts weeks ago. Are they shipped insured? I cant wait another month or more for them. Can you just rerun them asap so i can get my jobs done? Please let me know your policy on this. I'm sure everyone would like to know.

    Thanks Thomas