Uploading Design Issues

Discussion in 'Customer Service' started by srnjm420, Jun 27, 2020.

  1. srnjm420
    srnjm420 Well-Known Member
    Hello,

    I have been trying to upload files to my shop and they keep failing saying, OOPS, Something Went Wrong!!!!!

    Please advise...

    Brian
     
  2. jimmyadvice
    jimmyadvice Shapeways Employee CS Team
    Hi Brian

    Thanks for reaching out with your issue.

    Can you please contact us at service@shapeways.com for more assistance? We'll need more information on what you are seeing - you can include the file names and/or the links to the files on your account that are not working for you to add to your shop.

    The more information you can provide in that email, the better. We'll follow up with you there and let you know what might be going on.
     
  3. srnjm420
    srnjm420 Well-Known Member
    I did that 2-3 weeks ago and received no reply. That is why I posted here. It took a day of trying but I finally go them uploaded...

    Brian
     
  4. jimmyadvice
    jimmyadvice Shapeways Employee CS Team
    Thanks for the reply! I checked our email records for your email from your account here and don't see any new emails in the last month. The last email you sent from your email on file to service@shapeways.com was April 30th - not sure what happened.